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Explore our comprehensive FAQ section to find quick and informative answers to the most common questions about us and our products/services. Whether you're seeking guidance, troubleshooting tips, or simply curious, our FAQ page is designed to provide you with the information you need, right at your fingertips


Will our products present any fault or defect?
With many years of experience building a strong network of hype-beast reviewers and premium supply, our team at Schwanero do the very best to make every single element of the item we sell here completely identical to what you will get in retail, that includes details when shining under UV light checks, box, soles, zip ties and anything related.


Can i resell them on Stock-X or any similar platforms?
The firm answer again is NO. Even though we strive for perfection and equal comfort with precision. We do not and will never condemn reselling our item for resell or retail prices. We do not support nor suggest our customers to buy for reselling purposes.
How long does shipping take?

Due to HIGH demand, we fulfill all items in 3-5 business days from the day of your order, in some cases, much earlier. We will email you immediately as soon as your package is dispatched. Please do not contact us regarding your shipping status before 7 business days from the date of receiving the tracking information for your order.

USPS/UPS/EMS/DHL/FedEx/Royal Mail delivery are used for all our Shipping deliveries (10-12 working days worldwide), which will arrive in the fastest time possible all around the world.

We select the fastest and most appropriate shipping method for your order. Also, be aware SCHWANERO shipping facility is closed on weekends. An order confirmation should be sent to you immediately through email once your payment is confirmed.

Do you ship worldwide?

Yes. We provide shipping to over 190 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Do i have to pay customs fees for international orders?

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, our team does its best to under declare the product amount to make sure if tax is incurred, to be at its minimal. We also specifically deliver all parcels in a discreet manner to avoid customs issues or taxes as much as we can.

What could cause a delay in my order?

There may be several reasons why your order can be delayed and you should check your email for any further updates. From insufficient shipping information, payment verification, stock limitations. If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If we are unable to reach you within 72 hours, a refund will be issued for the out of stock item and the remaining items on your order will be shipped out immediately. Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification immediately! If your order is flagged for fraud, processing will be delayed until we can verify the order is not fraud. Therefore it would be good to check your email for any updates every once awhile.

My tracking status is not changing or updating for multiple days now, what do I do?

Due to COVID-19, flights and transports around the world have been tremendously limited which has affected all online businesses and customers worldwide. Rest assured when you receive a tracking link that your order has already been shipped out of our warehouse onto the take-off port to you, sometimes on an extremely long waiting line due to surplus shipments and limited flights within certain countries. This usually happens on a small percentage of orders and we still do our best to get them going as fast as we can since there isn’t a way to call back!


What is the SCHWANERO Order number?

Immediately after placing your order we will send a confirmation email to the address you provide with an order\/invoice number. This is a reference number you can use to enquire on your order. In the event you need to make a return\/exchange, or have any questions about your order status, please provide our customer support team with your name and order number. (Example: #97000)


What methods of payment are accepted?

We accept payments primarily through Direct Bank Transfer. Once you have completed your order and proceed to checkout, the necessary details for the bank transfer will be clearly outlined on the ‘Thank You’ page.

This includes information such as the bank name, account number, sort code, and any reference that you might need to include (order number). Please ensure you use the correct details to avoid any complications or delays in processing your order.

In addition, a confirmation email will be sent to the email address provided during checkout. This email will also include all the relevant details you will need to complete the bank transfer. Please check your inbox as well as your spam folder to ensure that you receive this email.

It’s important to note that your order will be processed once the transfer has been received and confirmed by our department. Please allow for standard bank processing times, as it may take a few business days for the transfer to be completed.

If you encounter any issues or need further clarification, our customer service team is available to assist you.


What does each order come with?

Each order you make from our online store,, is treated with utmost care and attention to ensure that it reaches you in the best possible condition. Every product you purchase is packaged with several layers of bubble wrap, providing an added layer of protection during transit. This is then housed within an additional external box to further safeguard your items from any potential damage.

In addition to the secure packaging, we also include StockX tags with your purchase. Each tag comes with a certificate, subject to availability.

We take every necessary measure to ensure that your products arrive in top-quality condition. However, should you encounter any issues or if your order does not meet your expectations, we encourage you to reach out to our customer service team immediately. Your satisfaction is our utmost priority.


How do I know what size to order?

To ensure a perfect fit, we offer size conversion for most of our products. These guides can be found on the product pages. If you’re still unsure about the size to order, our customer service team will be happy to assist. Please reach out to us before placing your order to avoid any sizing issues.


Is my personal information secure?

Absolutely. At Schwanero, we value your privacy and security. We only share your information with the parcel carrier for shipping purposes, and we strictly adhere to data protection laws. Your personal information will never be sold or shared with any third parties.


What if the item I want is out of stock?

We understand how frustrating it can be when an item you want is out of stock. In such cases, we will contact you to offer alternatives or provide a refund. Our aim is to ensure your satisfaction, even when your first choice is not available.


How do I contact customer service?

Our customer service team is always ready to assist you. You can reach out to us via the ‘Contact Us’ page on our website, or directly send an email to Our aim is to respond to all inquiries as quickly as possible to ensure your shopping experience is seamless.


How do I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible at However, if more than 48 hours have passed since you placed your order, it’s likely that your order has already been shipped and we won’t be able to make changes. In such cases, please refer to our return policy. We recommend double-checking all details before finalizing your order to prevent any issues.